GLAMOUR
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Trust & Safety
Your safety and peace of mind are our top priorities. Discover how we protect both our clients and beauty professionals on the Glamour On-Demand platform.
How We Keep You Safe
Built-in protections to ensure every booking goes smoothly.
Vetted Professionals
Every beauty professional undergoes a strict vetting process including background checks, identity verification, and portfolio reviews.
Secure Platform
All communications and booking details are kept strictly on our encrypted platform to protect your personal information.
Safe Payments
Cashless transactions are handled securely via Stripe, so you never have to worry about payment disputes or carrying cash.
24/7 Support
Our dedicated Trust & Safety team is available around the clock to assist you with any concerns or emergencies.
Frequently Asked Questions
We require government-issued ID, perform comprehensive background checks, verify professional licenses/certifications (where applicable), and review their past work and client references before they can join the platform.
We have a Satisfaction Guarantee. If you are not completely happy with your service, please contact our support team within 24 hours. We will investigate the issue and, if valid, provide a partial or full refund or arrange for a different professional to fix the issue.
Yes. In addition to our rigorous vetting process, our app tracks the professional's journey to your location. You can also share your booking details and live status with a trusted friend or family member directly from the app.
We use Stripe, a PCI-certified secure payment gateway, to handle all transactions. We do not store your full credit card details on our servers.